For customers who wish to report an issue with a product or operating system, please fill out our online form or call during posted hours to request support from NetEx.
NetEx base support hours are 8 a.m.—5 p.m. M-F CST. Depending on when your request is received, you can expect a response within the current or following business day.
Any customer reporting a Severity 1/System Down emergency after base support hours should
contact Customer Support directly by telephone. All other support requests submitted outside base support hours will be receive a reply on the following business day.
If you would like to receive an email notification for product updates or new releases,
please sign up today.
Customers who need to upload information for review, including diagnostic information from appliances and/or product or system logs, please note the name(s) of the file(s) in the comment section below. Please visit our
Upload Tips page to find details for uploading information to Customer Support.
Please note: Customers are required to fill in all fields. For fields that do not apply to your support request, enter "N/A."
