Support Status Definitions

Active

Active software products are those for which NetEx Software has not terminated development efforts. NetEx Software will use its best efforts to qualify Active software products for compatibility with the most recent version of the host OS within 6 months of general availability of the host OS; however, NetEx Software does not guarantee that Active software products will be compatible with any newly released version of host OS. Active software products are supported as defined in NetEx Software's standard Software Support Policy (above). For Active software products, NetEx Software will support the current release of the product, plus one revision back from the current release for a period of 6 months from the time the new release becomes generally available. Other prior revision levels of NetEx Software's software products outside the scope of this policy are supported on a "best efforts" basis.

Inactive

Inactive software products are those for which NetEx Software has terminated development efforts. Inactive software may not be compatible with the most recent version of the host OS. NetEx Software will apply its standard Software Support Policy for the final release level of the NetEx Software software product. Support for non-compatible host OS versions will be provided on a "best efforts" basis.

Replaced

As Inactive; however, NetEx Software has developed a new product which replaces its predecessor.

Best Efforts

Software products categorized with "best efforts" support means NetEx Software has terminated development efforts for these software products. Software products in this category may not be compatible with the most recent version of the host OS. NetEx Software's standard Software Support Policy does not apply to products in the "best efforts" category. NetEx Software will use commercially reasonable efforts to assist the customer in resolving errors. However, the necessary computing resources may not be available at NetEx Software's support center and use of the customer's computing resources to diagnose and resolve problems may be required.

Unsupported

Unsupported software products are those for which NetEx Software does not offer standard maintenance services. NetEx Software may, at its option, provide "best efforts" assistance on a time and expenses basis.